Return & Refund Policy – Sip & Smile Juice Company

Effective Date: [Insert Date]

At Sip & Smile Juice Company, we take pride in the quality and freshness of our products. This Return & Refund Policy explains when and how you can request a refund, return, or exchange.

1. Overview

Our refund and return policy lasts 30 days from the date of purchase for eligible non-perishable items.
Due to the nature of our products, perishable items such as fresh juices, smoothies, and food products cannot be returned once delivered, except in cases where they arrive damaged, spoiled, or incorrect.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition as received.
  • It must be in the original packaging.
  • A valid receipt or proof of purchase must be provided.

3. Non-Returnable Items

We do not accept returns for:

  • Perishable goods (juices, smoothies, fresh snacks) unless defective or incorrect
  • Gift cards
  • Downloadable products or digital gift vouchers
  • Health or personal care items that have been opened
  • Items marked as final sale or discounted clearance

4. Partial Refunds (if applicable)

Partial refunds may be granted for:

  • Items not in original condition or damaged (not due to our error)
  • Items missing parts
  • Returns made after the 30-day period (if accepted at our discretion)

5. Refund Process

Once your return is received and inspected, we will notify you via email whether your refund is approved or rejected.
If approved:

  • Refunds will be processed back to your original payment method within 5–10 business days.
  • Shipping fees (if any) are non-refundable.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — it may take time before the refund is posted.
  3. Contact your bank.
    If you’ve done all this and still haven’t received your refund, please email us at [Insert Contact Email].

7. Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, email us at [Insert Contact Email] and send the item to: [Insert Physical Address].

8. Gifts

If an item was marked as a gift and shipped directly to you, you will receive store credit for the value of your return. If it wasn’t marked as a gift, the refund will be issued to the original purchaser.

9. Shipping Your Return

Please send returns to: [Insert Physical Address].

  • Customers are responsible for return shipping costs.
  • For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.

10. Need Help?

If you have any questions about this policy or need assistance with a return, contact us at:

📧 info@wesipandsmile.com
📍 +971 52 493 0318