Delivery Policy – Sip & Smile Juice Compan

Effective Date: 11/08/2025
At Sip & Smile Juice Company, we strive to ensure your juices and other products are delivered fresh, on time, and in perfect condition. This policy outlines how we handle delivery for all orders.

1. Where We Deliver
We’re bringing the goodness of fresh, cold-pressed juices right to your door!
• Local Deliveries: throughout UAE
• Nationwide Shipping: We partner with trusted courier services to deliver across the country

2. Delivery Timeframes
Because freshness is our promise:
• Fresh Juice Orders: Delivered within [1] hour of preparation so every sip is as fresh as it should be.
• Merchandise & Non-Perishables: Dispatched within [2 business days after payment confirmation.

3. Delivery Fees
Local delivery fees: 15dhs
• Nationwide Shipping: Calculated at checkout based on order weight and destination.

All fees are shown before checkout, so there are no surprises – just fresh, healthy goodness on the way

4. Delivery Process
You will receive a confirmation message when your order is accepted.
Our delivery team or courier will contact you before arriving.
Please ensure someone is available to receive the order during the scheduled time.

5. Missed Deliveries
If no one is available to receive your order:
For perishable items, we may leave the order in a safe spot at your risk (if agreed in advance).
If a re-delivery is needed, additional delivery fees may apply.

6. Damaged or Incorrect Orders
Please check your order upon delivery. If your item is damaged, spoiled, or incorrect:
Contact us within 24/7 hours of delivery at delivery@wesipandsmile.com
Provide your order number, description of the issue, and a photo if possible.
We will arrange a replacement or refund according to our Return & Refund Policy.

7. Public Holidays & Peak Periods
Deliveries may take longer during public holidays or peak seasons (e.g., Christmas, New Year). We recommend ordering early during these times.

8. Contact Us
For any delivery-related questions, please contact:
📧 info@wesipandsmile.com
📞 +971 52 493 0318